Last Updated: April 18, 2025

At Khojo, we're committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").

1. Data We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, password, profile picture, and optional biographical information.
• Profile Information: Travel preferences, interests, travel style, and other details you choose to share to enhance your experience.
• Content: Photos, reviews, comments, messages, and other content you post or share.
• Transaction Information: Payment details, booking information, and purchase history.
• Communications: Information you provide when contacting us or participating in surveys.

1.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type, and mobile network information.
• Usage Data: Pages visited, features used, actions taken, time spent, and referring URLs.
• Location Data: With your permission, we collect precise or approximate location data.
• Cookies and Similar Technologies: We use cookies, pixels, and similar technologies to collect information about your browsing behavior.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Create and maintain your account
• Connect you with like-minded travelers through our AI matching system
• Personalize your experience and provide content recommendations
• Send important notices and communications about your account
• Send marketing communications (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our Services.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Services.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our Services, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

4. Third-Party Sharing

We may share your information with the following third parties:

• Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel Partners: Hotels, tour operators, and other travel service providers when you make a booking.
• Other Users: When you share information publicly or with other users, such as posting in a squad or community.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.

We do not sell your personal information to third parties for monetary consideration.

5. User Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to delete your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at privacy@khojo.travel. We will respond to your request within the timeframe required by applicable law.

5.1 GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). We act as a data controller for the information you provide directly to us and as a data processor for information we process on behalf of our travel partners.

5.2 Indian IT Act Compliance

For users in India, we comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We implement reasonable security practices to protect your sensitive personal information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Secure data storage and transmission
• Employee training on data protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. When we transfer your information, we implement appropriate safeguards in accordance with applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide additional notice, such as a prominent website notice or an email notification.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Khojo Travel Technologies
Email: privacy@khojo.travel
Address: 123 Travel Lane, New Delhi - 110060, India